Concierge Fee & Service Pricing Policy

Clear Billing Distinction Between Supplier Costs & Agency Fees

CAM HELP DESK LLC functions strictly as an independent travel coordination concierge. We do not bill customers for supplier car rentals, fuel, mandatory deposits, or official railway carriage tickets. Car rental charges and deposits are settled in person at the supplier pickup counter. Official railway carrier tariffs and carriage tickets are settled directly through official carrier distribution networks.

1. Car Rental Concierge Service Fees

For telephone-assisted nationwide rental car sourcing, inventory comparisons, airport branch coordination, and Pay-at-Counter hold reservations, LuxSky Travel charges an independent administrative concierge fee ranging between $35.00 and $65.00 per confirmed reservation. This fee compensates our coordination team for real-time inventory sourcing and dedicated reservation support.

2. Auto Train & Vehicle Rail Transport Concierge Fees

Due to the complex operational logistics involved in cross-state vehicle transport, dimensional intake, and train accommodations, service fees for Auto Train booking assistance are customized based on trip parameters rather than a flat charge. Our concierge fee is calculated based on four specific itinerary variables:

🚗 Vehicle Classification

Standard passenger cars, extended SUVs, crossover trucks, passenger vans, and motorcycles require differing carrier track clearances and coordination intake handling.

🛏️ Cabin Selection & Accommodations

Assistance tier varies depending on whether booking standard coach seating, Roomette private cabins, full bedrooms, or family sleeper suites.

📅 Travel Dates & Seasonality

Peak holiday periods, summer travel surges, and directional high-demand snowbird rush windows (Fall southbound / Spring northbound) affect tracking logistics.

👥 Passenger Configuration

Group travel coordination, senior passenger accommodations, multi-party routing, and complex multi-passenger party requests.

3. Strict Upfront Verbal Disclosure Requirement

In accordance with our consumer protection and transparency standards, no fee of any kind is charged without clear upfront disclosure. During your telephone consultation, our travel coordinator explains the complete breakdown—including estimated carrier tariffs versus our separate agency concierge fee. We will never process a payment without your explicit consent and verbal authorization. There are zero hidden fees.

4. Refund Policy on Agency Concierge Fees

Completed Concierge Services: Once a reservation confirmation number or ticket itinerary has been coordinated, confirmed, and transmitted to your email/phone, our coordination services are deemed fully delivered and the concierge fee is non-refundable.
Supplier Inventory Unavailability: If a car rental vendor fails to provide a vehicle due to complete fleet unavailability at the designated pickup time, customers may submit documented evidence to support@luxskytravel.com within 7 days for a 100% refund of our agency concierge fee.
Auto Train Itinerary Changes: If you wish to cancel or modify your rail travel, cancellation requests concerning our agency assistance fee must be submitted within 24 hours of confirmation. Refunds or changes to the rail carrier tickets remain strictly governed by the official carrier's passenger rules and tariff cancellation guidelines.

5. Billing Questions & Direct Support

If you notice any unexpected charge or have questions regarding an invoice from CAM HELP DESK LLC, please reach out to our billing support desk directly at 1-844-668-4815 or via email at support@luxskytravel.com prior to contacting your financial institution. Our agents are ready to resolve any concerns immediately.